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At EZOfficeInventory, we are committed to providing an unmatched support experience. Here’s how to get in touch:

  2. Blog – great place to start off and read about our existing and upcoming features
  3. Feature Request – we want our community to be involved in helping us define the product roadmap. Placing feature requests here allow for others to view and vote on them

FAQs of EZOfficeInventory are listed below


Can I scan ID Cards that our staff carry to check out items to them?

Yes, you can. Make sure that these ID cards have barcodes on them. Here is how you can configure them:

  1. Enter these barcode sequences to the ‘Identification number’ field in member details. Say Samantha’s barcode reads HR-002452. You’ll edit the member record for Samantha and enter HR-002452 as the Identification Number.
  2. Now when checking out from mobile, use the scanning icon on the ‘Checkout to’ field.
    scan ID on check out
  3. Touching this icon will invoke the phone’s camera for you to scan the barcode on the ID Card.barcode scanning
  4. The person with this barcode (Identification Number) will be pulled up by EZOfficeInventory.
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Can I use a barcode scanner (optionally with: bluetooth / mobile / iOS / Android)

Yes you can. The only condition is it must be HID compatible and programmable (to add ‘@’ sign before and after the scan). You will want to enable Settings –> Add Ons –> Hardware Integration for optimizing the behavior although the scanner can work without it as well.

To use the scanner with the mobile app

Configure the scanner to place an ‘@’ sign before and after the scan result. Enable the Settings –> Add Ons –> Barcode Scanner in EZOfficeInventory. Then pair the scanner with your device and open our mobile app. Click the main menu button and touch the ‘Use External Scanner’ button, and starting using the scanner to scan!

To use the scanner with the browser

You’ll want to enable the Settings –> Add Ons –> Cart. Then configure the scanner to place an ‘@’ sign before and after the scan eg, for barcode 1234, it should return @1234@. Now you’re ready to start using the scanner. To look up a single item, click the search textfield, scan the barcode and then click the search icon.

Or to pull up multiple items, go to Cart, click the Add Items text field, and then start scanning the barcodes of items. Once done click Add.

Learn more about setting up and using Barcode scanners in the mobile app here.





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How to set up a QR Code scanner with EZOfficeInventory [PC/Mac]

You can use QR Code scanning hardware with EZOfficeInventory in your PC/Mac browser.

To configure EZOfficeInventory:

  1. From Settings –> Add Ons, enable ‘Carts Module’.
  2. On the same page, enable ‘Barcode Reader / Hardware Integration’.
  3. Check the option for ‘Enable lookup based on the time delay of input, useful for quick scans’.
  4. Save the settings.

To configure your scanner:

  1. Ensure your scanner is an HID (Human Interface Device) and can interact directly with your Mac/PC as an input. The scanner connection with your computer can be via a USB or Bluetooth.
  2. Open a notepad and scan an EZOfficeInventory generated QR Code. A link should appear on the notepad. The format is:
  3. Ensure there is no line break with the input. This means that if you scan the same QR Code twice, it should enter in the same line. If the second scan appears on the next line, it means that the scanner is putting Enter/Return after the sequence it’s scanning. Use the scanner manual to see how to get rid of this suffix. There should be a QR Code/Barcode in the configuration options, with a name similar to ‘Suffix Off’. Scanning it should remove the Enter/Return issue. Do the scanning test with a notepad again to see that there is indeed no suffix or prefix with the QR Code being scanned.

Using the scanner:

  1. To list items by scanning, go to the Carts module.
  2. Click the ‘Add Items’ field and start scanning.
  3. Give a small second-long pause to ensure that the QR Code has been read.
  4. Scan as many items as you want. You’ll see them being populated in the ‘Add Item’ field as you scan.
  5. Once you’ve scanned the required items, hit the ‘Add’ button.
  6. You can then take actions on these scanned items.

If you’d like to learn more about best practices and recommendations for using QR Codes, please click here.

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Setting up a Barcode Scanner with EZOfficeInventory (Mobile App)

EZOfficeInventory enables mass label scanning to help you process items quickly. In this post, we’ll take you through setting up a Barcode scanner on your EZOfficeInventory mobile app. To learn how to use EZOfficeInventory to set up a Barcode scanner on your PC or Mac, click here.

The EZOfficeInventory mobile app comes with Barcode scanning baked right in, using your phone or tablet’s camera to scan items quickly. However, if you have devices that are hooked up to terminals for self service, or you’d rather use an external Barcode scanner for some other reason, we’ve got you covered.

1) Configuring EZOfficeInventory
2) Configuring the Scanner
3) Using the Scanner
4) Tackling the Keyboard Input Issue (more…)

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Which devices can I use for scanning a label on an Asset/Inventory item? Are there any special devices needed?

There are no special purpose devices needed for scanning. A modern smartphone with a camera should be sufficient to scan asset labels.

If you still want a designated scanner, have a look at our list of hardware recommendations.

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What is the minimum size of an Asset Label to be read by a scan in EZOffice?

There is no minimum size of an Asset Label. The size of a label should be determined based on the quality of your smartphone camera.

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Mobile App: Asset Management ‘On the Go’ [Video]

What it covers?

  • Learn the basic check-in/check-out workflows.
  • Use the barcode and QR Code scanner and carry out audits.
  • Use carts to streamline asset management.


iOS | Android | Amazon

For more, visit:

EZOfficeInventory YouTube Channel

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How do I create really small barcodes to attach to small tools

1. Only use numbers i.e. 0001 instead of alpha-numerics like AB0001, as they’re easier to read

2. Keep the size of the digits in the barcode minimal i.e. if you only have 10,000 items, use 4 digits

3. Use an external barcode reader instead of our mobile app, as they’ll use more efficient laser reading instead of our optical libraries e.g. Zebra or Honeywell scanners that support HID (most do). Get a Bluetooth one if you’d like to integrate with our mobile app or USB based if you’d like to use a laptop/desktop

4. Experiment with a piece of paper and a laser printer! You can use our Print Label designer to keep reducing the size. Be sure to add the barcode value into the asset AIN field.

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How to create new assets/asset stock/inventory via scanning in EZOfficeInventory (For PC/Mac)?

Note: The process described below is applicable to assets, asset stock, and inventory. We will use the example of an asset to illustrate the process.

To create new assets via scanning, enable ‘Barcode Reader’ in Settings > Add Ons > Hardware Scanner Integration. Hit ‘Update’ at the bottom of the page.

Once enabled, here are the steps to add an asset via scanning on PC/Mac:

Step 1: Go to Items page. Click ‘Add Assets via Scanning’ button to the right.

Step 2: On this page, you can scan as many labels as you want using a barcode scanner to create assets. Please note, if you’re scanning multiple assets’ labels, all of them must be of the same type – e.g. 10 different labels for 10 same laptops, all having the same specs and the name ‘HP Mini 110’. Useful when you’re adding same assets in bulk.

To add different types of assets, you’ll have to scan and create them separately in the system.

  1. For the scanner to work smoothly, click on the field to start scanning.
  2. Use your barcode scanner to scan labels of the assets you want to add on the system.
  3. Once you’ve scanned all the items, hit ‘Continue’.


Step 3: On the next page, enter the details of the scanned items. Again, if multiple labels are scanned, only similar types of assets can be created at a time.

Hit ‘Create Assets’, and you now have new assets added to the system via scanning.

Users can also create assets via scanning by using our mobile app.


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